Customer Guide
Customer help article on depositing, withdrawing, KYC, and managing your wallet.
Welcome to Your Customer Portal
The Customer Portal is your portal to convert traditional fiat currency (INR) into digital assets (USDC) and redeem digital assets back to your bank account. The portal opens securely within your wallet app or browser.
1. Getting Started
To perform transactions, you need to connect your identity and your wallet:
- Log In with Email OTP: Access the login page, input your email, and verify your account using the 6-digit code sent to your inbox.
- Connect Your Wallet: The app will prompt you to connect your digital wallet (e.g. Freighter, Lobstr, or Vibrant) to link your blockchain address with your customer profile.
2. Depositing Fiat (Buying Assets)
Follow these steps to deposit INR and receive digital assets in your wallet:
- Step 1: Enter Amount: Input the amount of INR you want to spend (e.g. 5,000 INR). The system calculates the exchange rate and displays the exact amount of assets you will receive.
- Step 2: Complete KYC Check: If this is your first transaction, you will be redirected to the secure identity verification screen to complete a quick selfie and ID verification.
- Step 3: Complete Payment: Proceed to checkout. On mobile, you can pay using UPI apps (GPay, PhonePe, etc.). On desktop, scan the displayed QR code using your banking app.
- Step 4: Receive Assets: Once checkout completes, the equivalent digital assets are delivered directly to your connected wallet.
3. Redeeming Assets (Withdrawing Fiat)
Follow these steps to sell your digital assets and receive INR in your bank account:
- Step 1: Enter Amount: Input the amount of assets you want to sell. The screen displays the estimated INR payout and bank processing fees.
- Step 2: Input Bank Details: Provide your UPI ID or bank account details (Account Number + IFSC code) for the payout destination.
- Step 3: Approve Transfer: Confirm and sign the transaction using your connected wallet. The assets will be sent back to the treasury.
- Step 4: Receive Bank Payout: Once the transfer is detected, the equivalent INR is deposited directly into your bank account.
4. Frequently Asked Questions & Troubleshooting
Why is my first transaction blocked?
To comply with local regulations, you must complete a Know-Your-Customer (KYC) identity check before your first transaction is approved. Once approved, subsequent transactions will skip this step automatically.
Why did my wallet fail to receive the assets?
This is usually caused by a missing asset Trustline. Blockchain networks require wallets to explicitly "trust" an asset before it can be deposited.
- The Solution: Open your wallet application settings, select "Add Asset," search for the asset code specified by your anchor (e.g.
USDC), and establish the trustline. This requires holding a tiny amount of native network tokens (XLM) to pay the network registration fee.