Operator Console

Operations guide for managing your anchor workspace, treasury, and customer transactions.

Managing your Anchor Workspace

The Operator Console is your administrative workspace for managing daily operations, verifying customers, audits, and settings. Each anchor gets its own dedicated console hosted at https://console-<slug>.nordstern.live.

1. Dashboard Overview

The Overview dashboard provides real-time visibility into the performance of your anchor:

Key Metrics: Monitor total processing volumes, successful deposit/withdrawal counts, and transaction success rates.
Volume Analytics: Track fiat inflow (customer deposits) and outflow (customer withdrawals) over daily, weekly, or monthly periods.
System Health Status: Inspect live indicators showing connection status with payment gateways and the blockchain network.

2. Transactions & Payment Auditing

The Transactions module is the central ledger of all money movement:

Deposit Logs: View all customer deposits. Each record tracks the incoming fiat transaction reference (e.g. Razorpay payment ID) and the corresponding on-chain asset transfer transaction hash.
Withdrawal Logs: Monitor customer withdrawals. Tracks the incoming on-chain asset payment from the customer's wallet and the outgoing IMPS/UPI payout reference.
Transaction States:
- Awaiting Payment: The customer has started a deposit flow but has not completed the checkout.
- Payment Received: The payment gateway has confirmed receipt of fiat funds.
- Processing: The system is executing the asset transfer or fiat payout.
- Completed: The digital asset has been successfully minted/transferred, or fiat has cleared in the customer's bank account.
Operational Actions:
- Retry: Manually re-drive a deposit release if the transaction timed out or failed due to network congestion.
- Refund: Cancel a transaction and return the funds to the customer.

3. Treasury & Reserve Management

The Treasury dashboard monitors your operational balances:

Float Monitoring: Real-time visibility of the digital asset balance in your workspace Distribution Address.
Reserve Matching: Compares on-chain token reserves against traditional cash holdings in your corporate bank accounts to ensure a 1:1 backing ratio.
Threshold Alerts: Warnings are generated when your distribution balance falls below threshold targets, indicating that you need to transfer more assets to maintain transaction liquidity.

4. Customer KYC Management

The Customers page lists all end-users associated with your anchor workspace:

User Profiles: Search and view customer registrations by email or linked wallet addresses.
Identity Status: Review customer KYC states (unverified, pending, approved, rejected).
Compliance Checks: Review risk profiling parameters and submitted identity documents.

5. Pricing, Fees & Limits

The Pricing configuration panel enables you to control your fee spreads and transaction limits:

Fixed Fees: A flat amount charged per transaction (e.g. 10 INR).
Percentage Spreads: A variable percentage fee charged on the total transaction value (e.g. 0.5%).
Velocity Limits: Define transaction caps per user (daily and weekly volume ceilings) to enforce AML risk policies.